Dispatch policy & Shipping address
- Please allow up to 2 days for dispatch and 2-8 working days for delivery. Orders are covered by transit insurance. It is your responsibility to supply us with your correct shipping address. Couriered items cannot be sent to PO Box addresses.
- Items sent by courier are delivered during business hours and require a signature for confirmation of delivery. We therefore strongly recommend you nominate a WORK ADDRESS or similar for shipping. If there is no-one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee.
- A valid shipping address, email address and your best contact phone number during checkout is required. We like to make contact with you prior to your order being sent to confirm these details. No goods will be dispatched until these details have been confirmed.
Items damaged in transit
DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must call us (02 9630 4060) or email us (firstname.lastname@example.org) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by us on a case by case basis.
For more information regarding shipping, or if you require express delivery or insurance for your order, please contact us by phone (02) 9630 4060 or email (email@example.com).