Returns & Refund Policy
Subject to the requirements of law, Sydney Piano Centre will not refund or exchange an item if you change your mind; please consider your purchases carefully.
If your item is found to be faulty due to a manufacturing defect, and is within the manufacturer's warranty period, Sydney Piano Centre will repair or replace your item. See the Returns Procedure below. If your item cannot be repaired or replaced, we may offer you a store credit or issue a refund.
Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement.
To return an item for warranty assessment, and so we can serve you best, the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with this procedure.
E-mail us at [email protected] to notify us of the faulty item. Include your name, best contact phone number, invoice number, product name and fault description.
We will reply to you within 3 working days. If your return is approved, we will give you return details and the return address. This address may be Better Music, the authorised repairer or other authorised third party. We may also request further information to process the return.
Return freight costs are to be paid by the customer, and cannot be refunded.
Every returned item must be undamaged, unused and in as-new condition, in its original packaging, with all accessories included, if applicable.
For more information regarding returns, please contact us by phone (02) 9630 4060 or email ([email protected]).